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Technical Service Engineer

Oklahoma City, OK

Maxcess is looking for a Technical Service Engineer to provide on-site and phone assistance to customers of Fife and MAGPOWR products. 

The ideal candidate for this position will have an Associates degree in Electronics; 2 years experience as an Electronic Technician; or a combination of education and relevant experience.  Electromechanical training and/or experience is also required.  This candidate should have excellent verbal and written communication skills, as well as strong PC and 10- key skills. A strong mechanical aptitude is a plus.

The responsibilities of the Technical Service Engineer will include, but not be limited to:

  • Provide customers with on-site and phone assistance in system troubleshooting and repair.
  • Provide customers with purchased on-site supervision of system installation and startup services.
  • Responsible for coordinating the repair of equipment returned to Oklahoma City.  Initiate and maintain system for reporting repair services to customers.
  • Coordinate activity associated with warranty repairs of equipment.  Maintain records and provide reports to product division and engineering management on warranty repairs; their causes, extent, recommended design changes, etc.
  • Request and review engineering laboratory tests required to duplicate and analyze field equipment problems. 
  • Support Assembly department personnel in troubleshooting system faults found in preshipment testing.  Recommend to product division and engineering management improvements in final systems tests.  Maintain continuous surveillance of testing methods.
  • Provide support and backup to other Customer Service personnel and Field Service Engineers in handling both application and equipment field service problems.
  • Responsible for development and maintenance of formal troubleshooting procedures used in operating manuals.
  • Responsible for development and presentation of internal training curriculum for all product lines in the areas of maintenance and troubleshooting.  Assist in the field training of all Field Service Engineers.
  • Provide assistance to Field Service Engineers in presenting on-site customer maintenance seminars.  Develop audiovisual materials and all necessary training aids. 


This position offers competitive starting pay and a comprehensive benefit package which includes medical, dental, 401(k), flexible spending account, and paid holidays and vacation.

Qualified applicants should send their resumes to resumes@fife.com.

Maxcess is an Equal Opportunity Employer